Everything you need to know before you book

I. General Terms

These Terms and Conditions form an integral part of the Vehicle Rental Agreement concluded between Zeta Car d.o.o. (“the Company”) and the renter (“the Renter”).

By signing the Rental Agreement, the Renter confirms that they have read, understood, and accepted these Terms and Conditions in their entirety. These Terms and Conditions govern all rental agreements entered into between the Company and the Renter unless otherwise agreed in writing.

II. Authorized Drivers and Permitted Use

The rented vehicle may only be driven by:

• Persons who are at least 21 years of age.
• Persons who have held a valid driving licence for a minimum of two (2) years.
• Drivers expressly listed in the Rental Agreement.

The vehicle must not be used:

• By any person not authorized under the Rental Agreement.
• For the transport of passengers or goods for hire or reward.
• In races, competitions, speed tests, rallies, or similar events.
• To push, tow, or propel another vehicle or object.
• By any person under the influence of alcohol, narcotics, drugs, or any substance that impairs driving ability.
• When the vehicle is known to be unsafe or unroadworthy.
• While overloaded beyond the manufacturer’s permitted limits.
• On roads or terrain for which the vehicle is not designed, including off-road use unless expressly authorized.
• In violation of any applicable traffic laws or regulations.
• For subleasing or transferring possession of the vehicle to any third party.
• For any unlawful purpose or any use contrary to these Terms and Conditions.

Any breach of this section may result in the immediate termination of the Rental Agreement and loss of insurance coverage.

III. Vehicle Collection and Return

Vehicles are collected and returned during the Company’s published business hours. Collection or return outside business hours may be available subject to prior approval and the applicable service fee.

The vehicle is delivered together with all required documents, keys, accessories, safety equipment, and other items listed in the Vehicle Check-Out Form.

The Renter is fully responsible for these items throughout the rental period. Any loss, theft, or damage to documents, keys, equipment, or accessories shall be charged to the Renter.

The minimum rental period is 24 hours.

A grace period of 59 minutes is permitted. If the vehicle is returned after this period, an additional rental day may be charged in accordance with the applicable price list.

If the Renter fails to return the vehicle as agreed and has neither extended the rental nor informed the Company of the delay, the Company reserves the right to recover possession of the vehicle by all lawful means. The Renter shall bear all costs associated with such recovery.

The Renter must promptly report any damage, defect, warning indicator, or mechanical malfunction occurring during the rental period.

If the Company determines that any component of the vehicle has been removed, replaced, damaged, or misappropriated without authorization, the Renter shall be liable for the full cost of restoring the vehicle to its original condition, together with any loss of rental income incurred while the vehicle is unavailable for service.

IV. Rental Extension

The rental period may be extended subject to vehicle availability and the Company’s prior approval.

Requests for extension should be made at least 24 hours before the scheduled return time. Extensions may be arranged through any Company branch office.

V. Fuel Policy

Fuel is not included in the rental price.

The vehicle is supplied with a full fuel tank and must be returned with a full tank.

If the vehicle is returned without a full tank, the Company will charge the cost of the missing fuel together with any applicable refuelling service fee in accordance with the current price list.

VI. Maintenance and Repairs

The Renter shall exercise reasonable care in operating the vehicle and shall regularly monitor:

• Engine oil level
• Engine coolant
• Battery condition
• Tire pressure

Any mechanical issue or warning indication must be reported immediately to the Company.

Repairs or servicing may only be carried out with the Company’s prior authorization and exclusively by an authorized service centre.

Unauthorized repairs or maintenance will not be reimbursed unless previously approved in writing.

Any damage resulting from the Renter’s failure to comply with these obligations shall be the sole responsibility of the Renter.

VII. Vehicle Documents

The vehicle is supplied with all legally required documentation, including:

• Vehicle registration certificate
• Insurance documentation
• Any additional documents required by applicable law

The original insurance policy remains on file at the Company’s offices and is available for inspection upon request.

VIII. Insurance

All rental vehicles are covered by:

• Mandatory third-party liability insurance
• Comprehensive vehicle insurance
• Theft insurance

Insurance coverage does not extend to:

• Damage to the vehicle interior.
• Damage to accessories including antennas, wipers, and similar components.
• Damage to the undercarriage, gearbox, clutch, wheels, tires, or hubcaps resulting from negligence or improper use.
• Damage caused by an unauthorized driver.
• Damage caused while the driver was under the influence of alcohol, drugs, or other intoxicating substances.
• Engine damage resulting from negligent operation.
• Damage caused by improper loading or unsecured cargo.
• Any damage not reported to the police where legally required.
• Any other exclusions specified in the applicable insurance policy.

The Renter remains fully liable for all uninsured losses.

IX. Accidents and Damage

In the event of an accident, theft, vandalism, or any other incident involving the vehicle, the Renter must:

• Notify the police immediately where required by law.
• Obtain an official police report.
• Inform the Company without delay.
• Follow all reasonable instructions provided by the Company.

Failure to obtain a required police report or failure to notify the Company may result in the Renter becoming fully liable for all resulting losses and damages.

Police reports must be obtained at the scene of the incident whenever legally required. Reports obtained only after the vehicle has been returned may not be accepted.

X. Personal Property

The Company accepts no responsibility for any personal belongings left inside the vehicle or at any Company premises.

The Renter expressly waives any claim against the Company for loss, theft, or damage to personal property.

XI. Traffic Violations and Disclosure of Information

The Renter is solely responsible for all traffic violations, parking fines, toll charges, penalties, and other legal consequences arising during the rental period.

Where required by law, the Company may disclose the identity and contact details of the Renter or driver to police authorities, courts, administrative bodies, or other competent authorities.

Administrative processing fees may apply for handling such requests.

XII. Final Provisions

These Terms and Conditions form an integral part of the Rental Agreement and may not be modified except by written agreement signed by both parties.

The Company reserves the right to repossess the vehicle without prior notice if it reasonably believes that the vehicle is being used in breach of the Rental Agreement, these Terms and Conditions, or applicable law.

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms and Conditions shall be governed by the laws of Montenegro.

Any dispute arising out of or in connection with the Rental Agreement shall be subject to the exclusive jurisdiction of the competent courts in Podgorica, Montenegro.